ISO 9001:2015 Internal Auditor

Course Content

SRI has organized this training class to provide information that will assist your organization in developing and implementing an internal audit program as an important tool for your quality management system that meets the requirements of the ISO 9001:2015 standard. This 2-day class is designed to assist students in gaining a greater understanding of the ISO 9001:2015 standard and using that knowledge to implement an important tool for providing performance evaluation to management that leads to continual improvement. The course is based on guidance from ISO 19011: Guidelines for Auditing Management Systems which is the basis for all ISO system auditing.  The course is designed for individuals who are starting their ISO and internal audit journey as it presents basic information and scenarios as learning tools. The course is fast paced with considerable student interaction required for success. The class is divided into audit teams which are expected to cooperate in learning ISO requirements and audit concepts and then using that knowledge in addressing audit problems presented in increasingly demanding scenarios. The class includes a total of 14 workshop/scenario exercises. The class is updated on a regular basis to reflect the latest guidelines for auditing from the ISO accreditation bodies. The latest version addresses new requirements including auditing for risk and risk management. While designed for beginners to the subject, many former students return to refresh their skills and catch up on the latest auditing approaches.

Who Should Attend?

This course is primarily designed for Quality Managers and personnel who want to advance their knowledge of the standard and internal auditing.

Prerequisites

Attendees are required to have read and are familiar with the ISO 9001:2015 standard

Materials

Attendees will be provided with a binder of presentation material. Attendees are required to bring their own copy of the ISO 9001:2015 standard. Standards will be available for purchase during the registration process.

Learning Objectives

Completion of the class will provide attendees with insight and understanding of the following topics:

• ISO 9001 in the world and the U.S.
• ISO 9000 definitions of Quality, Quality Systems, Requirements and Standards
• Deming’s Plan-Do-Check-Act (PDCA) model and how it relates to the new ISO 9001
• The 7 Principles for the new standard
• Fundamentals of Internal Auditing defined by ISO 19011
• Internal audit roles and responsibilities
• Internal auditing to the Process Approach
• How to write a nonconformity
• Nonconformance versus noncompliance
• Methods for ensuring good corrective actions
• A basic understanding of ISO 9001:2015 requirements
• A working understanding of auditing tools and techniques
  • How to understand audit criteria
  • How to develop audit evidence
  • How to assess audit evidence
  • How to reach an audit finding
  • How to write a finding including a nonconformance
  • How to explain the reasoning behind a finding
  • How to conduct an audit interview
• Audit planning and preparation
• Audit roles and responsibilities
• The audit cycle and documenting the audit trail
• Process auditing
• Auditing and risk management

Outline

Day 1:

• Introductions and Welcome to the Class
• Quality, System and Standards
• How ISO works
• ISO Myths and realities
• ISO Principles and Concepts
• ISO 9001:2015 Overview
• Workshop: ISO Geography
• Audit Basics: Definitions and Concepts
• Audits, Criteria and Evidence
• Audit Findings and Nonconformance
• Audit Workshops: Assessing evidence and writing nonconformances
• Process Audits
• Process Analysis Model
• Tracing
• Describing Process Audit results
• Process Audit Case Study example and workshop

Day 2:

• The Audit Cycle
• Audit Objectives, plans and Preparation
• Workshops and Case Studies
• Audit interview techniques and practice exercises
• The Audit Trail
• Audit Meetings: Opening and Closing Meetings
• Audit objectives, findings and conclusions
• The audit reports
• Workshops
• Internal audits and performance evaluation
• Workshop exercises
• Risk Management and Internal Audits
• Planning for Risk Audits
• Conducting risk based audits
• Reporting risk in internal audits
• Risk audit scenarios